Important Information for Customers

About Us

CruiseQs is published by Cruise Products Limited, a company registered in England & Wales under registration number 6446727. Our registered office is The Old Farmhouse, Town Row Green, Rotherfield, East Sussex TN6 3QU.
Our email addresses are: questions@cruiseqs.com and customerservice@cruiseqs.com

Terms and Conditions

Please read the following Terms and Conditions carefully. If you do not agree to them, please do not order any products from this website. You will be asked to expressly agree to the Terms and Conditions set out below during the check out process and before pressing the ‘Place Order’ button.

Placing an order, acceptance of order and contract formation

The advertising of products on this website constitutes an “invitation to treat” and your order for products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your order.

In order to create a contract between you and us, you will need to take the following steps:

If there are any problems with your order or we are unable to accept it for any reason, we will contact you, in the first instance, through customerservice@cruiseqs.com. We reserve the right to refuse any order but the most likely reasons will be that:-

Please note that:

Payments can only be made through PayPal. Cruise Products Limited does not have access to, nor will ever ask you for, any credit card details or personal financial information. PayPal accepts most major credit and debit cards as well as payments through PayPal member accounts.

We also will not file a copy of the Terms and Conditions relating to this contract. We may update our terms and conditions from time to time and we do not guarantee that the version of the Terms and Conditions that you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these Terms and Conditions for your records.

The only language in which we offer an agreement under these Terms and Conditions is English.

Before you place your order, you will have the opportunity to identify whether you have made any input errors by reviewing your shopping cart and if necessary removing items by pressing the  symbol. You will then need to press the flashing ‘RE-CALCULATE’ button in order to see your revised order. If you are happy that your order is correct, press the ‘Place Order’ button.

Pricing and Payment

All prices on this website are quoted in, and will be charged in, British pounds sterling and include value added tax, where and when applicable.
The total cost of your order is the product cost plus the handling and delivery charge required to ship the products to your delivery address.

A currency converter has been included in this website so that overseas customers may view prices in their own currency. This is for comparison purposes only and the cost to overseas customers may vary slightly depending on the exchange rate and any transaction fees that may be applied by their credit/debit card company. Customers outside the UK are responsible for paying any import duty at the rate applicable in their own country together with any sales tax due. Prices for products are liable to change at any time but changes will not affect agreements made under these Terms and Conditions, which have come into force.

Delivery

Fulfillment of orders will be undertaken from the UK. Orders received prior to 12.00 noon will usually be dispatched the next business day. UK deliveries should take 1-2 days but please allow up to14 days for airmail deliveries to other countries. We cannot guarantee delivery by specific dates but we do guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 30 days of the acceptance of your order. In the event that you do not receive your order within 28 days from the confirmed date of dispatch, please contact us at customerservice@cruiseqs.com.

All deliveries will by made by Royal Mail and the National/local postal authorities of the delivery destination. If, for any reason, your delivery does not reach you in perfect condition, please notify us at customerservice@cruiseqs.com before removing any shrink wrap covers.

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Cancellation

You may cancel your order up to 7 working days after you received the products. You will not have any such right insofar as cancellation relates to:-

If you cancel your order on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full (including the cost of sending the products to you) upon our receipt of the products. However, you will be responsible for paying the cost of returning the products to us.

Products returned by you because of a defect will be refunded in full (including the cost of sending the products to you, and the cost of returning the products to us). Alternatively, if we and you agree, we may supply you with a replacement or substitute product.

Refunds

If you cancel your order and are entitled to a refund, we will refund any money received from you using the same PayPal process originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your notice of cancellation.

Limitations of Liability

Nothing in these Terms and Conditions shall exclude our liability:-

Subject to this:

General

Images of products on this website are for illustrative purposes; Product specifications are given in the ‘More details’ section for each product. The use of American English spelling has been adopted throughout the text of all products.

All products currently sold on this website, whilst containing a good deal of generic material about cruising and the cruise industry, are based on the operations of Holland America Line.

Unless otherwise stated, we own the intellectual property rights in the website and material on the website and all intellectual property rights are reserved. You may view, download for caching purposes only and print pages from the website for your own personal use but you are not permitted to:

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions and our liability is limited and excluded to the maximum extent permitted under applicable law.

If any provision in these Terms and Conditions is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.

No waiver of any term, provision, or condition of these Terms and Conditions, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this agreement.

These Terms and Conditions contain the complete agreement between the parties with respect to the subject matter hereof, and supersede all prior or contemporaneous agreements or understandings, whether oral or written.

The Terms and Conditions of this agreement will be governed by and interpreted in accordance with the laws of England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under these Terms and Conditions.

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Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

What information do we collect?

Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may also use that information to recognise your computer when you re-visit our website.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this Privacy Policy or in relevant parts of the website. We may use your personal information to:

You may inform us at any time if you no longer wish to receive marketing communications that you have specifically requested. Please e-mail us at customerservice@cruiseqs.com quoting ‘Remove request’ in the subject line.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this Privacy Policy, we may disclose information about you:

Except as provided in this Privacy Policy, we will not provide your information to third parties.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information although of course, we cannot guarantee the security of data sent over the internet.

Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

You and our Privacy Policy

We are happy to provide you with any personal information that we hold about you. Provision of such information may be subject to the payment of a fee.
Please let us know if the personal information which we may hold about you needs to be corrected or updated.

Contact

If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us  by e-mail at customerservice@cruiseqs.com.

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